At DEDOX, customer satisfaction is our top priority. We are committed to ensuring that our clients are happy with the digital products and services they receive. Due to the nature of our digital services and customized solutions, our returns policy has specific guidelines. Please read through our policy carefully.
Eligibility for Returns
As our services primarily include digital products, web development, and IT consulting, refunds and returns are only offered in specific circumstances:
Non-Delivery of Service: If you do not receive the service or product you purchased within the agreed-upon time frame, you are eligible for a refund or service completion, provided that the delay is not caused by factors outside our control (e.g., technical issues with third-party providers).
Services Not as Described: If the final deliverable does not meet the agreed specifications or is significantly different from what was promised in the project scope, you may be eligible for a refund or service revision.
Defective Digital Product: If a digital product (such as software or a website feature) is defective or does not function as intended, we will rectify the issue. If the issue cannot be resolved, you may be eligible for a partial or full refund.
Non-Refundable Situations
Change of Mind: Unfortunately, we cannot offer refunds for services that have been delivered or for digital products already used or accessed due to a change of mind.
Completed Custom Work: Once a custom web development or IT solution is completed and accepted, no refund will be issued. We do, however, provide post-delivery support to ensure you are fully satisfied with the service.
Technical Issues Beyond Our Control: We are not liable for issues caused by third-party services or products that we do not directly control (e.g., hosting provider outages or third-party software integrations).
Return Process
To request a return or refund, please follow these steps:
Contact Us: Send an email to [email protected] with the subject line “Return Request” and provide your order details and the reason for the return or refund request.
Investigation: Our support team will review your request within 7 business days and may reach out to you for additional information.
Resolution: We will work with you to resolve the issue, which may include offering a revision, technical support, or issuing a refund where applicable.
Refunds
If your return request is approved, the refund will be processed and issued to your original payment method. Refund processing times vary depending on the payment provider but typically take 7–10 business days.
Support
Even if your purchase is not eligible for a refund, we are here to support you. If you experience any issues with your digital product or service, our team will provide assistance to ensure everything is working as expected.
Contact Information for Returns
Phone: +91 88252 61207
Email: [email protected]