Return & Refund Policy

Return and Returns Policy

We want you to love the products that you buy from us. In case you have concerns related to your purchase, please drop us a mail within  24 hours of delivery with the details at care@dedox.co ‘ Please return the product within 48hrs of Delivery

🚚 Important Delivery Guidelines:

Refusal OTP: Share the courier OTP only if you wish to cancel the order.

Inspect the Package: If the shipping box looks tampered or broken, do not accept it. Please return it to the delivery agent or call us at +919429691216 immediately in the agent’s presence.

No Unattended Deliveries: Ensure the package is handed directly to you. We are not liable for claims if the package is left unattended.

 

Unboxing Video: Record an unboxing video and report any Damaged/Different product within 24 hours for quick assistance.

In Case You Received the Wrong Item or Missing Product

If a wrong product has been delivered or an item is missing from your package:

1. Contact Us:

   • Email: care@dedox.co

   • Phone: +91 8857891207

2. Timeframe: Report the issue within 24 hours of the delivery date.

3. Provide the Following Details:

   • Order ID

   • Invoice Copy (Hard/Soft)

   • Details of Your Request/Complaint

   • Clear Images of the product received and the label on the outside package for verification.

Once we receive these details, our Customer Delight Team will address your query within 48 hours.

In Case You Received a Damaged Item

If the product is leaked or damaged during delivery:

1. Contact Us:

   • Email: care@dedox.co

   • Phone: +91 8857891207

2. Timeframe: Report the issue within 24 hours of the delivery date.

3. Provide the Following Details:

   • Order ID

   • Invoice Copy (Hard/Soft)

   • Details of Your Request/Complaint

   • Images or Videos supporting the complaint, including the batch number near the MRP/crimp of the product.

Our Customer Delight Team will address your query within 48 hours. 

In Case of Product Quality Concerns

For product quality complaints:

1. Contact Us:

   • Email: care@dedox.co

   • Phone: +91 8857891207

2. Timeframe: Report the issue within 24 hours of receiving the product.

3. Provide the Following Details:

   • Order ID

   • Invoice Copy (Hard/Soft)

   • Details of Your Request/Complaint

   • Images of the Product and the batch number near the MRP/crimp of the product.

Our team will review your complaint and respond within 24-48 hours. and once we verified the refund request we will credit the refund to wallet/Original Payment Method within 6 Working Days

Cancellation Policy

1. If you wish to cancel your order:

   • Email: care@dedox.co

   • Phone: +91 8857891207 (Timings: 9:30 AM – 6:30 PM)

2. Cancellations are only possible before the order has been dispatched.

3. Once dispatched, cancellations are not allowed. However, you may refuse to accept the parcel upon delivery.

For any further assistance, please feel free to contact us. Your satisfaction is our priority!